Inbox
Shared inbox helpdesk for all your support channels. Built for your team.
Chat
Live chat with automated messaging, chatbots, and video calls for your website or web app.
Chatbots
Automate every business opportunity with pre-built and custom chatbots.
Push Campaigns
Increase re-engagement and boost sales with targeted push notification campaigns.
AI
BETA
Leverage the power of AI to help you respond, create, and summarize.
FAQ
Customizable and embeddable FAQ center to help customers help themselves.
Status Page
Keep customers informed by alerting them when there’s an incident or outage.
Live
Get more sales with real time customer activity monitoring and personal messages.
GET /incidents
Issuing a GET call to /incidents
will allow you to retrieve the incidents for the Brand.
Alternative: GET /incidents/active
Alternatively, you can issue a GET to /incidents/active
to return only the active incidents for your brand.
Example Request
curl 'https://{brand}.reamaze.io/api/v1/incidents' \ -u {login-email}:{api-token} \ -H 'Accept: application/json'
Example Response
[{ "id": "{incident-id}", "title": "Shipments have run into some issues", "created_at": "2020-03-08T21:57:36.732-07:00", "updated_at": "2020-03-08T21:58:14.112-07:00", "status": "investigating", "updates": [{ "id": "{incident-update-id}", "status": "investigating", "message": "One of our out of shipment providers has run into issues" }], "incidents_systems": [{ "id": "{incident-system-id}", "system_id": "{system-id}", "status": "partial_outage", "system": { "id": "{system-id}", "title": "Shipment Providers" } }] }]
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